Product help
Open the Help button on the report maker for instant guidance about PDFs, photos, signatures, templates, job history, backup files, quotes, invoices and offline installation. The assistant works with preset product guidance and does not upload your customer report.
Before reporting a problem
- Reload the page once while connected to the internet.
- Check that you are using a current version of Chrome, Edge, Safari or Firefox.
- Export a backup before clearing browser data.
- Note the device, browser, page and action that caused the problem—but do not send customer data, signatures or private photos unnecessarily.
Official contact channel
A public support email will be published after the official ServiceProof domain and mailbox are connected. Until then, use the trusted channel through which this site was shared with you.
Privacy reminder: never send report backup files unless the recipient is authorised to access every customer record inside them.
Feature requests
Useful feedback includes your trade, the document you need, the fields currently missing and whether the workflow is used by one technician or a team.